finally blogging and i have so so so so so much to complain!

i am being accused of being slack at work. ): when i didn't lor. no flights = no customers. that's when all of us do house keeping. so i finished my house keeping fast. so i stood there, doing nothing. then people accused me of being slack. what the hell is this. there's nothing for me to do, then what you expect me to do? stupid people.

and there's this thing called luxury selling at the airport. so when the customers come in, you have to greet them. you are not supposed to go straight into sales. you are supposed to engage with the customer and start saying things like "how are you today sir? where are you going to? for leisure or for business? ........." but if you were to go to the shopfloor and really take a look, all those sales associates will go "Hi sir, can i help you?" then when the customer decided to buy something, you must compliment the customer's purchase by saying things like "excellent choice" if anyone tells you this kind of things how are you supposed to respond? so the only thing i did was "thank you sir, hope to see you again. enjoy your trip. bye!" and this is not good enough. ): argh.

and then they compare sales between t1 and t2. there's an obvious difference between t1 and t2 lor. t1 are mostly those ahnehs who only go for red label (which cost like $21) and at the most, black label ($40+). they look like bangalas, so most probably they won't drink single malt whisky. and of course, china people who only go for cigarettes. how to sell! t2 are mostly business class people and of course they are more classy to go for single malt whisky! and what made me more irritated is a message from my vendor:

Hi team t1.. managers comparing sales between both terminals so will tend to come to the conclusion that t2 girls more chiong sales, more confident, more pro active and more charming thats why can get them to buy.

it's not as if we stood there. when people ask us about our product, we discourage them from buying. or we don't try to convert other brand drinkers to our brand. there's nobody buying single malt whisky how to sell!! and some people can actually tell you the whisky you are selling is horrible. then how to carry on promoting?

in short, it's like no thief then police catch what? no patients then doctor cure who? can they understand this very simple thing?

and i seriously feel so bullied at work. i never had this kind of feeling in my 17 plus year of life. which made me teared a lil. ):

so so so so so down now. argh.

♥ 11:26:00 PM